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Our Account and Policy Terms for Philippines

These terms set out the rules that apply when you open and use your jljlvip account, including how we handle your data, what we collect when you pay via GCash, Maya, or InstaPay, and who to contact when you need to make a change.

Account eligibility rulesGCash, Maya, InstaPay payment policyData and privacy rightsContact path for requestsJurisdiction-dependent access
jljlvip Our Account and Policy Terms for Philippines
CONTACT PATHS

How to Reach Us on Policy Matters

Legal and policy questions need a clear path to a real answer. If you have a concern about your account eligibility, a data request, or a payment dispute involving GCash, Maya, or InstaPay, our support team handles these through the channels below. We aim to respond to policy-specific queries with more context than a standard account help ticket, so flag the nature of your request when you write in.

Live Chat Open the chat widget from your account dashboard to reach the support team directly. Mention that your query is policy or legal in nature so it reaches the right handler.
Email Support Send detailed policy requests, data access queries, or account dispute summaries by email. Include your registered mobile number and the payment method involved — GCash, Maya, or InstaPay.
Account Help Centre The Help Centre in your account menu has a dedicated section for terms, rights requests, and payment policy. It is the fastest path for standard eligibility and data questions.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Account security and data handling are not afterthoughts here. We apply encryption to your login session, your stored payment details, and any document you submit during verification. Here is how we approach the four areas that matter most to you as an account holder.

Data Collection and Use

We collect only what is needed to run your account: your contact details, payment method references from GCash, Maya, or InstaPay, and session data. We do not sell this to third parties.

Cookies and Session Tracking

Cookies keep your login session active across browser tabs and help your account remember your preferred payment method. You can clear them from your browser settings at any time without losing your account data.

Account Security Practices

Your account is protected by OTP verification on login. If we detect an unfamiliar device or location, we prompt a re-verification step before granting lobby access — this applies whether you are on mobile in Bacolod or switching to a…

Requesting Changes or Deletion

You can request a correction to your account details or ask us to delete your data by contacting support with your registered number. We process these requests in line with applicable data rules.

Common Questions About Our Legal Terms

These are the questions we get most often about account rules, data rights, and how our policy applies to GCash, Maya, and InstaPay transactions. If your question is not here, reach out through the support channels listed above.

Account access is available where local law in the Philippines permits it. Eligibility is confirmed at registration. We do not extend access to regions where online play is legally restricted.

We store the transaction reference number your GCash or Maya app generates, the amount, and the timestamp. We do not store your full e-wallet PIN or password at any point.

Yes. Send a deletion request through live chat or email, including your registered mobile number. We process it in line with applicable data rules and confirm once it is done.

Share the InstaPay reference number with support. We trace the transaction using that reference and, if the funds reached our account, we credit your wallet and confirm by message.

We notify you through the contact details registered on your account before any material change takes effect. Continuing to use your account after that date means you accept the updated terms.

No. Your account wallet is tied to your registered identity and payment method. Sharing access or transferring a balance to another person's account is not permitted under our terms.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.